ADUCON

IT Support

Support when you need it.

Via hotline, remote maintenance or on site, with service agreements, on-call availability and hourly contingents to suit your operations.

IT hotline

A direct line to our technicians, without call centres or on-hold queues.

Remote maintenance

We resolve most issues within minutes via a secure remote connection.

On-site service

When hardware fails, we come straight to your premises.

Urgent emergency?+49 34204 397700

Book support

Choose your model.

Fully Supported

Service Agreement

Your complete IT at a fixed monthly rate: monitoring, maintenance, updates and support from a single source.

  • Monitoring of servers, clients & network
  • Patch and update management
  • Support via hotline, remote maintenance and on-site
  • Fixed response times (SLA)
  • Regular Reports & IT Documentation

Price: customised based on scope

Service Agreement enquire
Even outside business hours

On-call service

On-call service in the evenings, at weekends and on public holidays, for businesses whose IT must never stand still.

  • Availability by agreement up to 24/7
  • Weekend and bank holiday on-call service
  • Emergency escalation during outages
  • Ideal for medical practices, logistics and manufacturing

Price: customised based on scope

On-call service enquire
Access flexibly

Hourly quota

You purchase a quota of support hours and draw on them whenever you need help.

  • Contingents of various sizes
  • More cost-effective than individual billing
  • For support, projects and training
  • Transparent overview of time spent

Price: customised based on scope

Hourly quota enquire

Fast Response

Clear, contractually agreed response times depending on urgency.

Proactive rather than reactive

We detect problems through monitoring before they slow your team down.

Dedicated points of contact

Technicians who know your systems and your team.

Not sure which model is right for you?

We advise you in a free initial consultation.

Arrange an initial consultation